No payment is required at this point. We’ll send you a detailed quote and payment information after you and your project manager have decided on a shot list that reflects your vision.

Probably! But if you’ll be sending unusually large or heavy products, please contact us before shipping. We can accommodate large products and our production studio features a roll-up warehouse door for shipments via freight*. Products larger than 3 feet on the longest side are subject to an additional charge relative to the size of the product. * While we do have a roll-up door, we do not have a loading dock or fork lift. Please ensure freight shipments are delivered via a truck equipped with a lift gate.

Most projects are delivered in about 1.5 – 2 weeks, excluding holidays, from when we receive your products and payment. If your project involves a large number of photos this may add to the production time. Take a look at our current delivery times, which are regularly updated. If a quicker turnaround is needed, rush service may also be available.

We have a lot of experience under our belt! Most of our senior photographers have been with us over 5 years, shooting nothing but product. As of this writing, our Production Manager has been with our stuio for over 7 years and our Creative Director has been shooting product since our beginning over 20 years ago in 2003.

Upon final delivery, the photographs become licensed to you for use on a royalty-free basis. This means you are free to use the photographs in any of your publications as many times as you like, with as wide a distribution as you like, without ever having to pay us royalties for their use. We allow the use of these photos in all forms of publication including print advertising, packaging, web, television, etc. For specific details on licensing, please read our Terms of Service.

If we’ve made a mistake we will gladly re-shoot or edit the photos to make them right, no charge. Re-shoots for artistic or editorial reasons, or resulting from client error or omission will be quoted at the time of the change request.

Sometimes it doesn’t make sense to invest in return shipping costs, especially if the products are of low value. If you don’t want your products shipped back we will be happy to responsibly dispose of them for you. If appropriate, you can elect for your products to be donated to a charitable organization. We regularly support The Shade Tree and the Las Vegas Rescue Mission.

Of course! If you’re in the Las Vegas area and would like to retrieve your products in person at our studio just let your project manager know and they will be happy to arrange for an in-person pick-up.